Got Questions?
Download the ViVVi app and create an account. Have your Wi-Fi network name and password available.
Connect the camera to a power outlet and wait 20 seconds until the status light flashes yellow.
Hold the SETUP button until you hear a voice prompt.
Follow the steps in the ViVVi app to finish setting up your camera.
Solid yellow light
The device is on and initializing.
Flashing yellow light
The device is ready to connect.
Flashing yellow & blue light
Connection is in progress.
Flashing blue light
The device is connected and finishing setup.
Solid blue light
The device is working properly.
Where can I find the ViVVi App in the app store?
In the Apple App Store and the Google Play Store, search for ViVViCam and download the ViVVi app from ViVVi Ltd.
The ViVVi App supports Android 5.0+ and iOS 8.0+.
What are the minimum iOS and Android versions required for the ViVVi App?
The ViVVi App requires Android 5.0+ and iOS 8.0+.
How many cameras can I set up in my ViVVi App?
There is no limit to the number of cameras that can be set up or shared in the ViVVi App. However, you can only view the live stream from one camera at a time.
How do I access the live stream feed from my ViVViCam?
In the ViVVi app, the Devices tab lists the ViVViCams that you have set up or have had shared with you. It displays a static image of the last time you viewed the live stream feed from each camera. Tap on the image to enter the live stream feed for any individual camera.
Tips & Tricks:
Tap the HD/SD icon to toggle between HD and SD video quality.
Tap the Night vision icon to toggle night vision between on/off/auto.
Use two fingers to stretch and pinch to digitally zoom in and out.
Tap the Sound icon to turn sound on/off.
Use the Record and Take Photo buttons to record a video or take a photo. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the ViVVI app or your phone’s photo gallery.
Hold the Voice icon to talk through the ViVVICam’s speaker. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.
Tap the Album icon to view, share or delete manually recorded photos or videos.
When does the ViVVICam automatically record video?
Your VIVVICam has the ability to automatically record a 10-15 second alert video when it detects motion, sound, or CO monitor and smoke alarm sirens. Alert videos are automatically stored in the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the VIVVI app. After 14 days, alert videos are deleted and cannot be recovered. Since alert videos are stored in the AWS cloud, they will be available for the full 14 days after the video was captured, even if your VIVVICam is lost or damaged.
Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.
You can turn on/off the recording of each type of alert video independently:
In the Devices tab, tap the camera for which you would like to change the alert video settings. Tap the Settings icon in the upper right corner.
Under Alert Settings, toggle each option on/off (Motion detection, Sound detection, Smoke detection, CO detection). When motion detection and sound detection are turned on, you can select the level of sensitivity that will trigger an alert video.
How can I receive a notification when my ViVViCam records an alert video? What can I do if I’m receiving too many notifications?
Your ViVViCam has the ability to send you a push notification on your smartphone when it records an alert video. To turn on/off push notifications, tap the Notifications tab on the ViVVi app, and tap the Settings icon in the top-right corner. From there you can toggle Push notifications on or off.
A few things to be aware of:
Turning off notifications only turns off the push notifications on your smartphone. Your ViVViCam will continue to automatically record alert videos based on the Alert Settings of your ViVViCam. If you turn off notifications, you will not receive any notification that an alert video has been captured, but you can view alert videos in the Notifications tab of the ViVVi App. See the previous question for how to turn on/off the automatic recording of alert videos.
Notifications settings are a global setting that will apply to all types of alert videos and to all ViVViCams in your ViVVi App. Alert video recording settings are set on each individual camera in the Settings for each camera.
Make sure Notifications are enabled on your smartphone in order to receive notifications from the ViVVi App.
Where are alert videos saved and how can I view them?
Alert videos are automatically stored to the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the ViVVi App. After 14 days, alert videos are deleted and cannot be recovered.
Tap the Notifications tab of the ViVVi App to see a list of alert videos. Tap the Alerts dropdown in the upper left corner to filter by ViVViCam if you have multiple cameras linked to your account.
Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.
Can alert videos be stored on a private cloud or NAS device?
No, the ViVViCam cannot be configured to save alert videos to a private cloud or NAS device.
How do you make sure my personal data and video stream are secure?
We take our customers’ data safety very seriously. The communication between your mobile device, theViVVicam, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)). We used symmetric and asymmetric encryption, hashing and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the data. Even if a hacker intercepts the data package, the data cannot be decrypted.
Have you updated the ViVViCam to protect against the KRACK vulnerability?
Because the ViVVieCam doesn’t provide any access point functionality, it can only be affected as a WPA2 client, which is a minor risk. So far we haven’t updated our firmware to mitigate the KRACK issue. Our engineers are working on updating the stacks and we will update the firmware once we complete the effort.
How can I manually record videos or take photos?
Enter the live stream feed for any camera and use the Record and Take Photo buttons to manually record videos or take photos. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the ViVVi App or your phone’s photo gallery.
How can I set up continuous recording?
Your ViVViCam has the ability to continuously record video when a microSD card is installed (sold separately).
To use continuous recording:
Insert a microSD card into the bottom of your ViVViCam. Your ViVViCam will automatically start continuous recording.
To view your recorded footage, enter the live stream feed view of your ViVViCam. Tap on the Playback tab.
Scroll through the timeline to view footage from a particular time. Select a date to look at the footage for a specific day. You can use two fingers to zoom in and out on the timeline to find a specific point in time.
Tap the Sound icon to turn sound on/off.
Tap the Take Photo icon to take a photo. Photos are saved to the ViVViCam’s Album and your phone’s photo gallery.
Tap Full Screen to enter the full screen view.
Your ViVViCam will overwrite the oldest footage when it runs out of room on the microSD card. You can view the amount of memory remaining on your microSD card by entering the Camera Settings and scrolling down to the microSD card section.
You can turn off continuous recording by entering the Camera Settings and scrolling down to the microSD card section and toggling Local recording to microSD card to off.
Can the ViVViCam record to a microSD card when there is no internet (wi-fi) available?
Yes (partially).
You’ll need a wi-fi network connection to set up and configure your ViVViCam in the ViVVi App. Once the camera is configured with a microSD card inserted and Local recording to microSD card turned on, the camera will continue to continuously record to the microSD card, even when it is moved to an area that does not have wi-fi.
However, when your ViVViCam is in an area that does not have wi-fi, you will not be able to connect to the camera via the ViVVi App to view the live stream view of the camera or change any of the camera settings. The camera also will not save any alert videos to the cloud, so none of the motion or sound detection features will work.
To view your recorded footage, you can either bring your ViVViCam back to an area that is covered by the wi-fi network it was set up in and use the Playback feature in the ViVVi App, or remove the microSD card from your ViVViCam to view the raw video files (mp4 format) on a computer. When you return the microSD card to your ViVViCam, it will resume continuous recording.
What size and kind of microSD cards does the ViVViCam support? How long does an 8GB or 32GB microSD card last for local recording?
The ViVViCam supports the FAT32 file system for microSD cards, and supports microSD cards up to 32GB. We recommend Class 10 for optimal performance.
The video file size will depend on whether your ViVViCam is recording HD or SD video. You can toggle between HD and SD video on the live stream view of your camera.
For HD, the video size is approximately 400MB/hour (~10GB/day). For SD, the video size is approximately 130MB/hour (3-4GB/day).
Because some storage space is used for formatting the card, a 32GB microSD card will store approximately 2 days of HD video or 7-8 days of SD video. Your ViVViCam will overwrite the oldest footage when it runs out of room on the microSD card.
What is the ViVViCam’s frame rate (fps)?
The ViVViCam’s frame rate is 10 fps for both HD and SD video modes.
What is the ViVViCam’s bitrate?
The ViVViCam’s bitrate is ~120 kb/s for HD and ~60 kb/s for SD.
How much data does the ViVViCam use?
The ViVViCam’s live stream video feature uses 1-2MB per minute in SD video or 4-7MB per minute in HD video.
How can I give custom names to my ViVViCams?
On the Devices tab, tap your camera’s name to assign a custom name to each ViVViCam.
How can I share my ViVViCam with other users?
You can share your ViVViCam with anyone who has a ViVVi account and the ViVVi App installed on their smartphone. Shared users can access the camera’s live stream feed, but cannot change camera settings.
In the Devices tab, tap Share to enter the Share screen. This will contain a list of people that you have shared your ViVViCam to. Tap the Share device to other users button to share individual ViVViCams with other users. Make sure to use the email address associated with that user’s ViVVi account.
Users can view and accept share invitations in the Notifications tab by tapping Messages.
How can I view and remove shared users from my ViVViCam?
In the Devices tab, tap the Share button for any individual ViVViCam to see a list of shared users. Press the Cancel share button to remove a shared user.
How can I add or remove ViVViCams in my ViVVi app?
To add a ViVViCam, tap the + in the top-right corner of the Devices tab. Follow the app instructions to set up the new camera.
To remove a ViVViCam, tap the camera in the Devices tab to open the camera’s live stream feed. Tap the Settings icon in the top-right corner to open the Camera Settings. Scroll to the bottom and tap Delete Device. If your camera is unplugged or not connected, you’ll need to wait until the app identifies that the camera is not connected before you can access the Camera Settings menu (this may take a few minutes).
How do I use 2-way audio?
2-way audio allows users to listen and talk through the ViVViCam. It works like a walkie-talkie so you can speak or listen but you can’t do both at the same time.
Tap into the live stream feed view of an individual camera to use the 2-way audio feature.
To talk through the camera: Hold down the Voice icon. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.
To listen through the camera: Tap the Sound icon to turn on sound for your live stream.
To use 2-way audio, the ViVVi App must be able to access the microphone on your phone.
On iOS: go to your phone’s Settings. Tap ViVVi. Turn on the toggle for Microphone.
On Android, go to your phone’s Settings. Tap Apps. Tap ViVVi. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.
How do I create a time lapse video?
Your ViVVieCam has the ability to schedule custom time lapse videos. A microSD card must be installed in your ViVViCam to use this feature (sold separately).
To use the time lapse feature:
Enter the live stream feed view of your ViVViCam. Tap on the Time Lapse tab.
Tap Start, End and Interval to set the start time, end time, and photo interval for your time lapse. Tap Set to schedule your time lapse video.
You can use your ViVViCam as normal while a time lapse is in progress.
To view, share and save time lapse videos:
Your smartphone must be using the same Wi-Fi network as your ViVViCam in order to access time lapse videos. If your smartphone is not on the same Wi-Fi network as your ViVViCam, please wait until you are on the same network before trying to view completed time lapse videos.
Enter the live stream feed view of your ViVViCam. Tap on the Album icon.
Completed time lapse videos will be included the list of Videos. Tap the down arrow to load the video, then tap the play button to view your time lapse video.
From the playback screen you can Share or Delete the video. From the Share menu, you can save your time lapse video to your phone’s gallery. The video will be saved as an mp4 file.
Note: Time lapse videos are saved to your microSD card in an H.264 format, which is not a common video format. We recommend you follow the steps above to save your time lapse to your phone or share it in the mp4 format instead of trying to access the H.264 formatted video on the microSD card.
Do Night Vision and/or Motion Detection work through a window or other glass?
Night Vision: The ViVViCam emits a 850nm infrared light for the night vision feature. This infrared light will be reflected by glass, which distorts the image. Therefore, the night vision feature does not work through a window or glass.
Motion Detection: During the day the infrared lights are not necessary and therefore there are no reflection issues with the ViVViCam pointed out a window or through glass. Because the ViVViCam compares pixels in its video image to detect motion, the ViVViCam motion detection feature will work through a window or glass.
What kind of Wi-Fi networks does the ViVViCam work with?
The ViVViCam supports 2.4 GHz Wi-Fi networks. 5 GHz networks are not supported. If you’re having trouble setting up your ViVViCam, check that you’re using a 2.4 GHz Wi-Fi network.
What Wi-Fi protocols does the ViVViCam support?
The ViVViCam supports WPA and WPA2 protocols.
The ViVViCam does not support WEP protocols because WEP is not as secure as WPA and WPA2 protocols.
Does the ViVViCam work with Wi-Fi networks that have a landing page or require a browser interface before connecting to the network (e.g. hotels, airports, etc.)?
No, the ViVViCam does not work with Wi-Fi networks that have a landing page or require a browser to complete the wi-fi connection. Common examples are hotel or airport public networks.
Does the ViVViCam have a battery?
The ViVViCam does not have a battery so needs be plugged into an external power source. It comes with a 6-foot USB power cord that can be plugged into a wall outlet or power bank.
You can use the power cord to plug one ViVViCam into another to share the same power source. Simply plug the USB port end of the cord into the ViVViCam connected to the power source, then plug the Type-A USB port end of the cord into the second ViVViCam.
What are the power requirements and power consumption of the ViVViCam? Can it be used with a power bank?
The ViVViCam uses 5V 1A DC power through a micro USB port. Each ViVViCam comes with a 6-foot micro USB cable and 110V wall outlet plug to plug into a wall outlet. You can also use a power bank or 240V power converter to power your ViVViCam.
The power consumption is between 2-4 watts, depending on whether night vision is turned on.
How long will a 10000mAH or 20000mAH power bank power the ViVViCam?
A 10000mAh power bank will power the ViVViCam for ~16 hours. A 20000mAh power bank will power the ViVViCam for ~33 hours.
Is the ViVViCam weatherproof? Can it be mounted outdoors?
The ViVViCam is not weatherproof and is not designed to be mounted or left outdoors for an extended period of time. However, you can use a power bank to power your ViVViCam anywhere an outlet is not available.
Can the ViVViCam be mounted on a wall?
Absolutely! The ViVViCam’s flexible design makes it versatile enough to place almost anywhere. Its magnetic base can be used on existing steel surfaces, or use the included adhesive tape to place the metal mounting plate on a wall.
If it’s more convenient to mount your ViVViCam upside-down, you can flip the display of your ViVViCam’s video feed. Enter the Camera Settings for your ViVViCam and toggle Rotate Image 180° on/off.
You can toggle your ViVViCam’s status light on or off. Enter the Camera Settings for your ViVViCam and toggle Camera status light on/off.
Will I have to do the set up process every time I move my ViVViCam?
You can unplug and move your ViVViCam after it has been set up in your ViVVi app.
If you plug in your ViVViCam in an area covered by the same Wi-Fi network that you originally set it up in (for example, moved your ViVViCam to a different room in your house), your ViVVieCam will automatically re-connect to your ViVVi app. Watch the status indicator light on the back of the camera – it should change from solid yellow to flashing yellow & blue to solid blue as your ViVViCam re-establishes the connection.
If you plug in your ViVViCam in an area that is covered by a different Wi-Fi network (for example, moved your ViVViCam from your home to your office), you’ll need to set it up again in the ViVVi app. In the Devices tab, tap the + in the top-right corner and follow the app’s set-up instructions.
If you want to transfer ownership of your ViVViCam to a different user, give the ViVViCam to the new user and have them set it up as a new device in their ViVVi account.
Is the ViVViCam designed to run continuously? How can I turn it off?
The ViVViCam is designed to run continuously. It is always on when it is plugged in, and it is designed to be plugged in for long periods of time.
The only way to turn off your ViVViCam is to unplug it.
Does the ViVViCam have a web interface?
The ViVViCam can only be used with the ViVVi App on a smartphone device (iOS or Android). There is no web interface.
Does the ViVViCam support any APIs for capture or streaming?
No, the ViVViCam does not support any APIs for capture or streaming.
Does the ViVViCam support any services like IFTTT, Smartthings, HomeKit?
The ViVViCam is only compatible with the ViVVi App. It is not compatible with services like IFTTT, Smartthings, HomeKit, etc.
We understand this is a popular request from our customers. Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the ViVViCam Facebook page to get updates as new features are added to the ViVViCam.
Does the ViVViCam work with Amazon’s Alexa?
The ViVViCam does not work with Alexa.
We understand this is a popular request from our customers. Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the ViVViCam Facebook page to get updates as new features are added to the ViVViCam.
Does the ViVViCam support IP camera streaming services like RTSP?
The ViVViCam does not support IP camera streaming services like RTSP.
We understand this is a popular request from our customers. Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the ViVViCam Facebook page to get updates as new features are added to the ViVViCam.
Does the ViVViCam support recording to a NAS device or integration with NVR or ONVIF?
The ViVViCam does not support recording to a NAS device or integration with NVR or ONVIF.
We understand this is a popular request from our customers. Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the ViVViCam Facebook page get updates as new features are added to the ViVViCam.
Does the ViVViCam have an app for AppleTV?
The ViVViCam does not have an app for AppleTV, and we do not have any plans to release one at this time.
Does the ViVViCam have a PC version of the app?
The ViVViCam does not have a PC version of the app, and we do not have any plans to release one at this time.
I’m having trouble setting up my ViVViCam.
This video provides a step-by-step tutorial on setting up your ViVViCam.
Here are some tips to try if you’re having trouble setting up your ViVViCam:
- Verify that the operating system for your smartphone is 8.0+ for iOS or 5.0+ for Android.
- Make sure that the protective plastic film has been removed from the camera lens.
- Make sure you have your WiFi network name and password handy. The ViVViCam only works with 2.4GHz networks. If you have a dual band router (both 5GHz and 2.4GHz), make sure you enter the 2.4GHz WiFi name and password during the setup process.
- Check the ViVViCam’s LED indicator light status: After plugging in your ViVViCam, look at the LED status light on the back of the camera. It will start as solid yellow, then after approximately 20 seconds should change to flashing yellow. (Note: If the light stays solid yellow, it may be because the camera is not getting enough power. Make sure you are using the included power adapter and cable. If you are using the included power adapter and cable and still seeing a solid yellow light after 20 seconds, please contact our Support team at support@wViVVi.net)
- Follow the steps in the ViVVi App to continue the set up. If you’re stuck on the QR code scan, please move on to the next troubleshooting topic.
A few other tips if you continue to see the “connection failed” message on your App:
- Make sure your router security protocol is set to WPA or WPA2. The ViVViCam does not support the WEP protocol, which is outdated and less secure.
- Try unplugging the camera from the power source, and resetting your router.
- When entering the WiFi password,
– First, check to make sure the WiFi name entered is for the 2.4GHz WiFi network. If not, tap on the WiFi name field and type in the correct WiFi name.
– Then, use the “peek” function to reveal your WiFi password and make sure you entered the correct password.
– If you use the MAC filtering/white-listing function, temporarily turn it off to see if it makes a difference.
If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@ViVVi.net. Please include the following information when sending an email to our Support team:
ViVVi Account Email:
ViVViCam MAC Address:
*Note – your ViVViCam MAC address can be found on the bottom of your ViVViCam and should start with 94:51:…. Your ViVVi account email address is the address that you use to log into your account on the ViVVi App or the ViVViCam website. If you do not yet have an account, please write ‘no account’.
I’m having trouble scanning the QR code when setting up my ViVViCam.
This video shows how to scan the QR code to set up your ViVViCam.
Here are some tips to try if you’re still having trouble scanning the QR code:
- Tilt/move your phone in different angles/distance to scan the QR Code.
- Make sure the camera is not in direct sun. Also make sure there are no LED lights or outside reflections shining on your phone’s screen. These can interfere with the scan.
- The QR Code is only valid for 5 minutes. If you have been trying for more than 5 minutes, begin the setup process again to generate a new QR code.
- Make sure that the protective plastic film has been removed from the camera lens.
- Make sure that the camera lens is clean.
- If you use an iPad or another larger screen device, move the camera further away from the iPad, so that the camera can scan the entire screen.
If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@ViVVi.net. Please include the following information when sending an email to our Support team:
ViVVi Account Email:
ViVViCam MAC Address:
*Note – your WViVViCam MAC address can be found on the bottom of your ViVViCam and should start with 94:51:…. Your ViVViaccount email address is the address that you use to log into your account on the ViVVi App or the ViVViCam website. If you do not yet have an account, please write ‘no account’.
The set up failed when I tried to set up my ViVViCam.
If you heard the error “Setup failed” or saw a “sad” face when you tried to set up your ViVViCam, check the LED indicator light on the back of your ViVViCam.
If the light is flashing between yellow and blue, this can mean:
- The wi-fi password you entered during the setup process was incorrect. Please verify your wi-fi password then try the setup process again. You can use the “peek” feature when entering your network password to make sure you have entered your password correctly. Note: the ViVViCam will auto-fill the wi-fi network name to match the wi-fi network that your smartphone is using. However, if your phone is using a 5 GHz wi-fi network, the autofill will not work. You can tap the network name field to manually enter the name for a 2.4 GHz wi-fi network. If you have a dual-band router that has both 2.4 GHz and 5 GHz networks, make sure you use the 2.4 GHz when setting up your ViVViCam. The ViVViCam does not work with 5 GHz wi-fi networks.
- OR you tried to connect to a 5G network. The ViVViCam only works with 2.4 GHz wi-fi networks.
- OR you are using a WEP router. The ViVVieCam only works with WPA and WPA2 protocols.
- OR your router has a special security features, such as MAC whitelist/filtering. The ViVViCam will not work on wi-fi networks with security features like these.
If the light is flashing blue, this means the device can’t connect to the server. Try these steps:
- Unplug and replug in your ViVViCam to reboot it, then try the setup process again.
- Check that your wi-fi network has internet connectivity.
- If you have a special security setting for your wi-fi network, please make sure the ViVViCam can access your wi-fi network. For example, put the ViVViCam’s MAC address on your wi-fi network’s white list.
If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wViVVi.net. Please include the following information when sending an email to our Support team:
ViVVi Account Email:
ViVViCam MAC Address:
*Note – your ViVViCam MAC address can be found on the bottom of your ViVViCam and should start with 94:51:…. Your ViVVi account email address is the address that you use to log into your account on the ViVVi App or the ViVViCam website. If you do not yet have an account, please write ‘no account’.
I received a shipping confirmation email, but the courier website does not recognise my tracking number, or my package was not delivered.
We ship all orders using a courier services
When your order ships, you will receive an email donfirmation with tracking information (when availaible) if you do not have tracking, its because the courier could not provide it.
If your order shows as delivered but you did not receive your package, please follow these steps:
- Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
- Call your local post office and provide your tracking number to see if they can locate your package.
If you have followed these steps and have not been able to locate your package, please contact our Support team at support@ViVVi.net. Please confirm in your email whether you have completed the 2 steps above. This helps us expedite your request and resolve your issue.
I’m getting an error message or not able to view an alert video.
Make sure that ViVVi App has permission to access the photos stored in your iOS or Android device.
iOS: go to your phone’s Settings. Tap ViVVi. Turn on the toggle for Photos.
Android: go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to ViVVi and toggle the storage permission to the right.
I’m seeing “Access denied” when I press the Record or Take Photo button on my ViVViCam’s live stream feed screen.
Make sure that ViVVi App has permission to access the photos stored in your iOS or Android device.
iOS: go to your phone’s Settings. Tap ViVVi. Turn on the toggle for Photos.
Android: go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to ViVVi and toggle the storage permission to the right.
I can’t view manually recorded videos or photos in my ViVViCam’s album.
Make sure that ViVVi App has permission to access the photos stored in your iOS or Android device.
iOS: Go to your phone’s Settings. Tap ViVVi. Turn on the toggle for Photos.
Android: Go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to ViVVi and toggle the storage permission to the right.
I see “Access denied” when I press the Voice button to use 2-way audio.
To use 2-way audio, the ViVVi App must be able to access the microphone on your phone.
iOS: Go to your phone’s Settings. Tap ViVVi. Turn on the toggle for Microphone.
Android: Go to your phone’s Settings. Tap Apps. Tap ViVVi. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.
I see “No microSD card installed in camera” when I tap Playback or Time Lapse.
A microSD card must be installed in your ViVViCam in order to use the Playback and Time Lapse features. ViVViCam supports microSD cards in FAT32 format.
Night vision isn’t working on my ViVViCam.
You can toggle night vision between On/Off/Auto on the live stream feed view of your ViVViCam. Tap Night vision to toggle between the options. When Auto is selected, your ViVViCam will automatically switch to night vision when it detects low light.
My ViVViCam is not giving me alerts for smoke alarm or CO monitor sirens.
ViVViCam’s sound detection algorithm is programmed to detect the pattern of standard smoke and carbon monoxide alarm signals.
For smoke alarms, ViVViCam listens for the Temporal-Three (T3) alarm signal, which produces 3 long beeps followed by a pause.
For carbon monoxide alarms, ViVViCam listens for the T4 alarm signal, which produces 4 long beeps followed by a pause.
Smoke and carbon monoxide alarms manufactured starting in 1996 have followed this standard set by the American National Standards Institute and National Fire Protection Association. The majority of alarms installed prior to 1996 produced a steady continuous sound.
ViVViCam is only programmed to detect the T3 and T4 alarm signals. If you’re still using an alarm that produces a continuous pattern, you’re due for a change! Smoke detectors only last up to a maximum of 10 years. Your new smoke detector should be able to be detected by your ViVViCam.
Shipping
Orders placed at www.ViVVi.net are shipped via courier (please allow upto 21 days). We do not offer different shipping speed options at this time.
After you place your order, you will receive an email confirmation of your order. You will receive another email with shipping information once your order has shipped.
Shipping rates are a flat rate:
£9.99 per order
Shipping is only available to mainland UK. We are not able to ship to anywhere else at this time.
Where can I see the tracking information for my order?
Orders are processed and shipped the next business day after they are received. We ship all orders via Courier. There are no expedited shipping options available at this time.
If your order shows as delivered but you did not receive your package, please follow these steps:
- Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
- Call your local post office and provide your tracking number to see if they can locate your package.
If you have followed these steps and have not been able to locate your package, please contact our Support team at support@vivvi.net. Please confirm in your email whether you have completed the 2 steps above. This helps us expedite your request and resolve your issue.
Warranty & Returns
We hope you will be delighted with your ViVVICam. If you are having a technical issue with your ViVViCam, please check out the FAQs and Troubleshooting sections of our Support site. If you’re still having trouble, you can contact us at support@ViVVi.net.
Your ViVViCam is backed by a 1-year limited warranty that covers any defects in the materials and workmanship of your ViVVieCam under normal use from the date of purchase. If a defect arises with your ViVViCam, please contact us at support@ViVVi.net.
We accept returns of ViVViCams purchased from www.ViVVi.net for up to 30 days from the date of purchase. Items must be returned in their original condition, unused and in their original packaging to receive a refund. Shipping and handling charges as well as taxes paid are non-refundable.
Please contact us at support@ViVVi.net to request a return material authorisation (RMA) before sending a return to us. If you return a product to us without an RMA, we will not be able to process your return. Your return must be received by us within 10 days of issuance of the RMA. You are responsible for and must pre-pay all return shipping charges.
View our full Return & Warranty policies here.
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Firmware changes
Coming Soon